Privacy Policy for Serenity | Bowen Island

Effective Date: Oct 2, 2026

Previous version effective Jan 1, 2025.

1. Introduction

Welcome to Serenity | Bowen Island. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you visit our website, SerenityBowen.com (the “Website”), book a stay online, or submit information through our contact forms.

2. Information We Collect

We collect information in the following ways:

• Information you provide: When you book online, request a reservation, or contact us, we may collect your name, email address, phone number, stay dates, number of guests, optional notes, and any other details you submit.
• Payment-related information: If you pay a deposit through our Website, payment card details are collected and processed by Stripe (our payment processor). We do not store full card numbers on our servers. We may receive confirmation of payment amount, currency, and reservation identifiers from Stripe and our property-management systems.
• Reservation and operations data: Booking and guest information is stored and processed through Hostaway and related tools used to manage availability, pricing, and reservations.
• Usage and analytics data: When you use the Website (other than on local development hosts), we and our analytics providers may automatically collect technical and usage information, such as pages viewed, actions taken during the booking flow (for example, date selection and checkout steps), approximate location derived from IP address, browser type, device type, and referring URLs. This may involve cookies, pixels, and similar technologies as described in Section 6.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Reservations: To create, confirm, manage, and communicate about your short-term rental reservation at Serenity | Bowen Island.
• Payments: To process deposits and coordinate payment status with our payment and reservation systems.
• Respond to inquiries: To respond to your questions, requests, or messages sent through our contact form or by phone or email.
• Website improvement and marketing analytics: To understand how visitors use the Website, measure the effectiveness of our advertising, and improve the booking experience. This includes measurement through Google Analytics and the Meta (Facebook) Pixel on our production Website.

4. Sharing of Your Information

We share information with service providers who help us operate the Website and reservations, including:

• Bowen Hospitality — to help coordinate reservations and services related to short-term rentals.
• Hostaway — property management, availability, pricing, and reservation records.
• Stripe — payment processing when you pay through our online checkout.
• Google (Analytics) and Meta (Pixel) — website and advertising analytics, as described in Section 6.

These providers process data on our behalf under their own privacy policies and terms. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

On our production Website (for example, serenitybowen.com), we use cookies, pixels, and similar technologies to operate analytics and measure advertising performance. These technologies are generally not loaded when you view the site on localhost for local development.

• Google Analytics (GA4): Helps us understand site traffic and how users interact with pages, including the online booking flow. Google may set cookies or use similar identifiers. Learn more at Google’s Privacy Policy and opt out via Google’s opt-out browser add-on where available.
• Meta Pixel: Helps us measure visits and actions on our Website (such as starting a booking or completing a deposit) for advertising and reporting. Meta may set cookies or use similar technologies. Learn more at Meta’s Privacy Policy. You can adjust ad preferences in your Meta account settings.
• Session storage: During online booking, our Website may briefly store non-payment details in your browser’s session storage (for example, to associate a completed deposit with your reservation when you return from secure checkout). This stays on your device and is cleared when you close the browser tab or session.
• Essential site operation: Our server may use session cookies (for example, for security features on forms) as needed to provide the Website.

You can control cookies through your browser settings (block, delete, or warn). Blocking analytics cookies may not affect your ability to book, but some features of measurement and personalized ads may not work as intended.

7. Your Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To exercise these rights, or to ask questions about analytics or reservation data, please contact us using the information below. We will also honour applicable opt-out mechanisms offered by Google and Meta where you use them directly.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Serenity | Bowen Island
Email: thomas@polytropicdigital.com
Phone: +1-604-290-2968

By using SerenityBowen.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.